72. Launch Counseling Online and Offline

Status

Accepted for launch planning.

Context

SERAYA PULANG launches with psychological counseling. The initial program brief supports both online and offline delivery, and the booking domain supports mode as part of the concrete ServiceOffering/OfferSnapshot.

Decision

Launch psychological counseling in both online and offline modes. Treat the modes as concrete bookable offering variants under SERAYA PULANG, with their own availability/location/operational constraints where needed. The selected mode, duration, price, psychologist, and any location/meeting instructions are snapshotted into the booking/appointment context and are not silently changed after confirmation.

Online/offline mode does not change the clinical-record boundary: the MVP still stores operational booking/payment/appointment data only, not clinical notes or session records.

Consequences

Positive:

• clients can choose the delivery mode that fits them at launch;
• the offering model is tested against more than one operational mode;
• future mode-specific pricing, duration, location, or capacity can be represented explicitly.

Costs and constraints:

• launch needs separate online and offline availability/location rules;
• offline requires a confirmed venue/address/privacy/accessibility policy before production booking;
• booking copy must clearly distinguish online meeting instructions from offline location instructions;
• UAT must cover both modes, including reminders and reschedule/cancellation effects.

Open follow-up

Define mode-specific duration, price, psychologist availability, offline venue/location, transition buffer, meeting-link handling, access instructions, and public copy.